Sofitel Dubai The Palm - Hôtel luxueux - Frequently Asked Questions

Frequently Asked Questions


What are Sofitel Dubai The Palm hotel rate plans?We have several options for upgrade:
From Room only to Bed & Breakfast is AED 90 (USD 25)
From Bed & Breakfast to Halfboard is AED 150 (USD 42)
From Halfboard to Fullboard is AED 150 (USD 42)

These charges are per person per day.
For an all-inclusive package click here
Does Sofitel Dubai The Palm hotel do day passes ?During the day we can offer Pool & Beach Access to non-residents from 8h to 19h.

See prices & conditions here

The price includes access to the facilities & towel service. Food & Beverages are not included.
Is there a restaurant in Sofitel Dubai The Palm hotel ?Definitely, Sofitel Dubai The Palm has 8 restaurants:

• Restaurant Porterhouse :
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • price range: $$$

Restaurant Porterhouse menu
Restaurant Porterhouse website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.

• Restaurant Moana:
 • Seafood, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Dinner: from 18:30 to 23:00.
 • price range: $$$

Restaurant Moana menu
Restaurant Moana website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).

• Restaurant Laguna Beach Lounge:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • price range: $$$Restaurant Laguna Beach Lounge website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Laguna Beach Taverna:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • price range: $$$Restaurant Laguna Beach Taverna website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
• Beach Casual
 • For Him/For Her: Swim trunks, bathing suit/swimsuit and flip-flops accepted.

• Restaurant Manava:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 06:30 to 11:00.
 • price range: $$Restaurant Manava website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 350 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant The World Eatery:
 • International, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:30 to 15:00.
 • price range: $$

Restaurant The World Eatery menu
Restaurant The World Eatery website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.

• Restaurant Maui/Ramadan special:
 • Fusion, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 11:00 to 18:00.
 • Dinner: from 18:00 to 21:00.
 • price range: $$

Restaurant Maui/Ramadan special menu
Restaurant: Maui/Ramadan special special offers:
Restaurant Maui/Ramadan special website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

• Restaurant Hong Loong:
 • Asian, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • price range: $$

Restaurant Hong Loong menu
Restaurant Hong Loong website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Is there a swimming pool at Sofitel Dubai The Palm hotel ?Have a look at our swimming pools list below:
Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:28 M, W:28 M and D:2.2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
More info here
Amura kids pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:19 M, W:18 M and D:1 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Waterfall Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:15 M, W:15 M and D:1.9 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Slide pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:12 M, W:11 M and D:2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 15 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Activity pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:10 M, W:9 M and D:1 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Does Sofitel Dubai The Palm hotel have special offers, gift boxes or vouchers?To have a look at our special offers, click here

If you would like to buy a gift or voucher, click here

To see Ramadan offer click here
Is there a spa at Sofitel Dubai The Palm hotel ?Our spa is open for guests & visitors from 10am - 9pm daily. To view the spa menu and make a reservation, please click hereDo you accept kids at Sofitel Dubai The Palm hotel ?Children up to the age of 12 years can share the parent's room without charges. Click here to know more about Amura Kids Club.
Select one of the buttons below for more information.
Can I upgrade my meal plan at the hotel Sofitel Dubai The Palm?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address
Can I book a table in the restaurant of the Sofitel Dubai The Palm hotel?• Manava:
To make a restaurant reservation, please send an email to: dining.palmdubai@sofitel.com with the following information:
 • Restaurant name
 • Date
 • Time
 • Number of guests
 • Reservation/ Booking number (if you have one)
 • Phone number
 • Email address
• Porterhouse :
For more information about restaurant reservation, click HERE.
• Moana:
For more information about restaurant reservation, click HERE.
• The World Eatery:
For more information about restaurant reservation, click HERE.
• Maui/Ramadan special:
For more information about restaurant reservation, click HERE.
• Hong Loong:
For more information about restaurant reservation, click HERE.
• Laguna Beach Lounge:
For more information about restaurant reservation, click HERE.
• Laguna Beach Taverna:
For more information about restaurant reservation, click HERE.
What are the payment methods accepted at Sofitel Dubai The Palm hotel ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Union Pay
• Alipay
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 1000 AED per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.
What is the breakfast menu at Sofitel Dubai The Palm hotel ?We have several breakfast menu options: Continental, Arabic, and English.

For more details about our menu, click here
Is it possible to plan celebrations at Sofitel Dubai The Palm hotel?We have an elegant ballroom for conferences, corporate events, private entertaining and team-building activities. How many rooms are there at Sofitel Dubai The Palm hotel ?We have 546 rooms.

• 40 Classic Room from 40 to 44 M² with a capacity of up to 3 guest(s).
• 197 Luxury Room from 40 to 44 M² with a capacity of up to 3 guest(s).
• 50 Junior Suite from 55 to 60 M² with a capacity of up to 4 guest(s).
• 22 Prestige Suite from 80 to 85 M² with a capacity of up to 4 guest(s).
• 42 Beach Suite from 80 to 85 M² with a capacity of up to 4 guest(s).
• 8 Opera Suite from 120 to 125 M² with a capacity of up to 5 guest(s).
• 97 Family 1 Bedroom Apartments of 75 M² with a capacity of up to 4 guest(s).
• 82 Family 2 Bedroom Apartments from 130 to 135 M² with a capacity of up to 6 guest(s).
• 3 Family 3 Bedroom Apartments from 260 to 265 M² with a capacity of up to 8 guest(s).
• Main amenities: mini bar, TV, air conditionner.
What is the closest beach to Sofitel Dubai The Palm hotel ?We are located at the seaside.
We have our own private beach and is secured by lifeguards.
Access is free for hotel guests. Visitors can enjoy pool & beach access for an additional fee. Click here to see our prices and to book a day pass. .
What time is the check in at Sofitel Dubai The Palm hotel ?Our standard check-in time anytime is from 15H. The reception is open 24 hours.
If you require an early check-in additional charges will apply.
How can I provide feedback about my stay at the hotel Sofitel Dubai The Palm?To submit your feedback, please send an email to: marketing.palmdubai@sofitel.com and H6541-QM1@sofitel.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
Does Sofitel Dubai The Palm hotel provide shuttle services to and from airports ?We do not offer shuttle services.What time is breakfast served at hotel Sofitel Dubai The Palm?Breakfast is served daily from 06:30 to 10:45.
The breakfast is served in Manava Restaurant.
We can also serve breakfast in room upon request.
During Ramadan, Suhoor will be available in Maui restaurant from 22:00 to 01:00.
Can Sofitel Dubai The Palm hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?We are honored to celebrate any and every occasion!

For special requests, Please reach out to H6541-CR1@sofitel.com to inquire with us regarding special amenities and pricing. Please note, that special requests may require a lead time of up to 72 hours.
What is Sofitel Dubai The Palm hotel star rating ?Our hotel is part of Sofitel by Accor.
- Star rating: 5 stars.
- Service category: Luxury.
More info here
What is the cancellation policy for Sofitel Dubai The Palm hotel ?Flexible reservations are fully refundable with a minimum of 72 hours notice prior to check-in date. Other kinds of reservations are not refundable.Does Sofitel Dubai The Palm hotel have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here
Are there any discount codes at Sofitel Dubai The Palm hotel ?We don't have any promo code at the moment.
The best offers are always available on this chat.
Why is it better to book directly at Sofitel Dubai The Palm hotel ?These are the advantages of booking direct with us:
• Best Available Rates Guaranteed
• Become a member for free and save an extra 10%
What are the opening/closing dates at Sofitel Dubai The Palm hotel ?We are open all year round.
No renovations have taken place or are planned in the near future.
What is your tipping policy at Sofitel Dubai The Palm hotel?Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 15%
• Tips are in cash only.
Does Sofitel Dubai The Palm hotel work with travel agents ?We are happy to work with travel agents.
The hotel is also listed on
• Amadeus SB DXBSDP
• Sabre SB 177154
• Galileo SB 10662
• Worldspan SB SDDXB

Travel agents booking a personal visit benefit from 30% discount. Please use this STAR code: SC396089195 and STAR Access Code: ST524FR871. Book online here
What is the amount of the city tax at Sofitel Dubai The Palm hotel ?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.
Can I arrange an early check-in for my reservation at Sofitel Dubai The Palm hotel?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Reservation or accommodation number
 • Check-in date
 • Check-in time
 • Email address
 • Phone number
What time is the check out at Sofitel Dubai The Palm hotel ?To request a late checkout, please send an email to: callcentre.palmdubai@sofitel.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
Is it possible to request a late check-out at the Sofitel Dubai The Palm hotel?To request a late checkout, please send an email to: callcentre.palmdubai@sofitel.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
May we leave our luggage before check in, at Sofitel Dubai The Palm hotel ?Secure luggage storage is available for all our guests for free before check-in and after check-out.Is the reception at hotel Sofitel Dubai The Palm open 24/7?The front desk is open 24/7What is the price of breakfast at Sofitel Dubai The Palm hotel ?Breakfast is open to guests and visitors:
Price per adult: 155 AED
Price for kids (under 12) : 78 AED
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
During Ramadan, Suhoor will be available in Maui restaurant from 22:00 to 01:00.
Does Sofitel Dubai The Palm hotel cater for special dietary requirements for breakfast?We are able to accommodate the following dietary requirements for breakfast
Available at all times: Halal, vegan & vegetarian.
Dairy-free & gluten-free.
Available upon request (let us know at check-in): Kosher, low carb & organic.
Almond-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.
Not available on our menu: Hypoallergenic.
Lactose free-milk & plant based milk.
Is there a parking at Sofitel Dubai The Palm hotel ?We have a free and secure parking lot.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a free valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.
Is there a marina at Sofitel Dubai The Palm hotel?We have a boat jetty for water sports only.Is there a room service at Sofitel Dubai The Palm hotel ?Room service is available 24/7.

Dial 5654 on your room phone to place your order.

Have a look at our menu .
Is there a free wifi at Sofitel Dubai The Palm hotel ?Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.
What are the activities at or close to Sofitel Dubai The Palm hotel ?Our concierge team are happy to plan an itinerary for your activities. To know more, please click here

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