Sofitel Dubai The Palm - Hôtel luxueux - Frequently Asked Questions

Frequently Asked Questions


Is there a restaurant in Sofitel Dubai The Palm ?Definitely, Sofitel Dubai The Palm has 7 restaurants:

• Restaurant Porterhouse :
- Steakhouse, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 18:30 to 23:00.
- price range: $$$
Restaurant Porterhouse menu

Restaurant Porterhouse website



• Restaurant Moana:
- Seafood, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:30 to 15:00.
- Dinner: from 18:30 to 23:00.
- price range: $$$
Restaurant Moana menu

Restaurant Moana website



• Restaurant Manava:
- International, Buffet
- Open 7/7.
- Open all year.

• Opening times:
- from 06:30 to 11:00.
- price range: $$
Restaurant Manava website



• Restaurant The World Eatery:
- International, Family style
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:30 to 15:00.
- Dinner: from 18:30 to 23:00.
- price range: $$
Restaurant The World Eatery menu

Restaurant The World Eatery website



• Restaurant Maui:
- Fusion, Family style
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 11:00 to 18:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Maui menu

Restaurant Maui website



• Restaurant Hong Loong:
- Asian, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 18:30 to 23:00.
- price range: $$
Restaurant Hong Loong menu

Restaurant Hong Loong website



• Restaurant Laguna Lounge:
- Mediterranean, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 12:00 to 02:00.
- price range: $$
Restaurant Laguna Lounge website


Is there a swimming pool at Sofitel Dubai The Palm ?We have a heated swimming pool open every day all year round.
The swimming pool's opening hours are 08:00 to 20:00.
Kids are allowed only under adult supervision..
Access is free for our guests.
The price for visitors is 200 AED.
For more info, click HERE
Is there a spa at Sofitel Dubai The Palm ?Our spa is open for guests & visitors from 11am – 8pm on weekdays and 9am – 9pm on weekends. To view the spa menu and make a reservation, please click hereIs it possible to purchase a prepaid voucher at Sofitel Dubai The Palm?To have a look at our special offers, click here

If you would like to buy a gift or voucher, click here
How many rooms are there at Sofitel Dubai The Palm ?The hotel has 546 rooms.
•40 Classic Room rooms from 40 to 44 M² with a capacity of up to 2 guests.
•197 Luxury Room rooms from 40 to 44 M² with a capacity of up to 2 guests.
•50 Junior Suite rooms from 55 to 60 M² with a capacity of up to 2 guests.
•22 Prestige Suite rooms from 80 to 85 M² with a capacity of up to 2 guests.
•42 Beach Suite rooms from 80 to 85 M² with a capacity of up to 2 guests.
•8 Opera Suite rooms from 120 to 125 M² with a capacity of up to 4 guests.
•1 The Palm Suite rooms from 450 to 450 M² with a capacity of up to 8 guests.
•97 Family 1 Bedroom Apartments rooms from 75 to 75 M² with a capacity of up to 2 guests.
•82 Family 2 Bedroom Apartments rooms from 130 to 135 M² with a capacity of up to 4 guests.
•3 Family 3 Bedroom Apartments rooms from 260 to 265 M² with a capacity of up to 6 guests.
•1 Beach Villa rooms from 345 to 345 M² with a capacity of up to 6 guests.
•3 Lodge Villa rooms from 650 to 750 M² with a capacity of up to 6 guests.
•Main amenities: mini bar, TV, air conditionner.
Is there a bar at Sofitel Dubai The Palm?We have 6 bars and lounges in the resort. To find out more details, click here
How to apply for a job or internship at Sofitel Dubai The Palm ?For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: H6541-HR11@sofitel.com
Phone: +971 4 455 6677
What is the closest beach to Sofitel Dubai The Palm ?Our hotel is located on the seaside.
The beach is owned by the hotel and is secured by lifeguards.
Access is free for hotel guests. Visitors can enjoy pool & beach access for an additional fee. Click here to see our prices and to book a day pass. .
Do you accept kids at Sofitel Dubai The Palm ?Children up to the age of 12 years can share the parent's room without charges. Click here to know more about Amura Kids Club.
Select one of the buttons below for more information.
What time is the check in at Sofitel Dubai The Palm ?Our standard check-in time is from 15H. The reception is open 24 hours.
If you require an early check-in additional charges will apply.
Is it possible to organize events at Sofitel Dubai The Palm?We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.
Does Sofitel Dubai The Palm provide shuttle services to and from airports?We do not offer shuttle services.What is the breakfast menu at Sofitel Dubai The Palm ?We have several breakfast menu options: Continental, Arabic, and English.
We also have an à la carte Breakfast and Suhoor Menu from 01:00 to 05:00 for AED 99(27$)

For more details about our menu, click here
Does the Sofitel Dubai The Palm equipped with a shower, bathtub or jacuzzi?Classic Room have a shower or bathtub.
Luxury Room have a shower and bathtub.
Junior Suite have a shower and bathtub.
Prestige Suite have a shower and bathtub.
Beach Suite have a shower and bathtub.
Opera Suite have a shower and bathtub.
The Palm Suite have a shower and bathtub.
Family 1 Bedroom Apartments have a shower and bathtub.
Family 2 Bedroom Apartments have a shower and bathtub.
Family 3 Bedroom Apartments have a shower and bathtub.
Beach Villa have a shower and bathtub, jacuzzi and private pool (2x6M).
Lodge Villa have a private pool (2x6M), jacuzzi and shower or bathtub.
What are the hygiene and cleaning measures at Sofitel Dubai The Palm ?We are committed to implementing the most enhanced hygiene and safety standards throughout our rooms, restaurants, pools, beach and all other facilities we offer across the resort.
We provide COVID-19 tests in the hotel for AED 245(66$) per person. Results are delivered within 48 hours.

For more info, click HERE .
What time is breakfast at Sofitel Dubai The Palm ?Breakfast is served daily from 06:30 to 10:45.
The breakfast is served in Manava Restaurant.

We can also serve breakfast in room upon request.
Have a look at our breakfast menu here.
Are there any gym facilities at Sofitel Dubai The Palm ?Our gym is open daily from 07:00 to 21:00.
The gym is equipped with Treadmill, Exercise bike, Cable Pulley Machines and Free weights.
Access is free for our guests. The gym is open to the public.
Prices are 499 AED per month and 5400 AED per year.
Does Sofitel Dubai The Palm have 24/7 reception?The front desk is open 24/7Does Sofitel Dubai The Palm have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.What is the size of the beds at Sofitel Dubai The Palm ?Classic Room rooms have 1 king size bed(200x200cm)
Luxury Room rooms have 1 king size bed(200x200cm)
Junior Suite rooms have 1 king size bed(200x200cm) or 1 sofa bed(147x190cm)
Prestige Suite rooms have 1 king size bed(200x200cm) or 1 sofa bed(147x190cm)
Beach Suite rooms have 1 king size bed(200x200cm) or 1 sofa bed(147x190cm)
Opera Suite rooms have 2 king size beds(200x200cm)
The Palm Suite rooms have 3 king size beds(200x200cm) or 2 single beds(180x200cm)
Family 1 Bedroom Apartments rooms have 1 king size bed(200x200cm) or 1 sofa bed(147x190cm)
Family 2 Bedroom Apartments rooms have 1 king size bed(200x200cm) or 2 single beds(180x200cm)
Family 3 Bedroom Apartments rooms have 2 king size beds(200x200cm) or 2 single beds(180x200cm)
Beach Villa rooms have 2 king size beds(200x200cm) or 2 single beds(180x200cm)
Lodge Villa rooms have 4 king size beds(200x200cm)
What time is the check out at Sofitel Dubai The Palm ?Our standard check-out time is 12H.
Late check-out is subject to availability. Please check with the front desk on the day of your check-out for assistance.
Is there a parking at Sofitel Dubai The Palm ?Our hotel has a free and secure parking lot.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
How can we get to Sofitel Dubai The Palm from the closest airport or train station ?The resort is located on the East Crescent of Palm Jumeirah, a 30-minute drive from Dubai International Airport through Sheikh Zayed Road. While driving, take Exit 34 for The Palm Jumeirah. If you're using the metro, take the red line and disembark at Al Khail Metro station. From there take a taxi to the resort.Where exactly is Sofitel Dubai The Palm situated ?Here is the address of the hotel
The Palm Jumeirah East - Crescent Rd - The Palm Jumeirah - Dubai - United Arab Emirates.
Click on DETAILS to see it on the map
Are pets (dogs and cats...) allowed at Sofitel Dubai The Palm ?We are sorry, pets are not allowed at the hotel.What is the cancellation policy for Sofitel Dubai The Palm ?Flexible reservations are fully refundable with a minimum of 72 hours notice prior to check-in date. Other kinds of reservations are not refundable.What are the activities at or close to Sofitel Dubai The Palm ?Our concierge team are happy to plan an itinerary for your activities. To know more, please click here Which language does the staff speaks at Sofitel Dubai The Palm ?The staff speaks English, Arabic, Dutch, Filipino, French, German, Hindi, Indonesian, Italian, Russian, Spanish and Thai.May we leave our luggage before check in, at Sofitel Dubai The Palm ?Secure luggage storage is available for all our hotel guests for free before check-in and after check-out.What is supplied in the bathrooms at Sofitel Dubai The Palm ?All of our bathrooms are equipped with: hair dryer, towels, bathrobe, bedroom slippers, soap, shower gel, shampoo, hair conditioner, cotton swabs, toothbrush, toothpaste, shower cap, bidet, beach towels and swimming pool towels
Upon request, we can also provide: razor and hairbrush
Is Sofitel Dubai The Palm fully accessible for wheelchairs ?Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.
What is the amount of the city tax at Sofitel Dubai The Palm?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.
Is there a free wifi at Sofitel Dubai The Palm ?We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.
What is the price of breakfast at Sofitel Dubai The Palm ?Breakfast is open to guests and visitors:

• Price per adult: 155 AED

• Price for kids (under 12) : 78 AED
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest at the hotel you’re welcome to join us too. Just let the staff know upon arrival and enjoy!Have a look at our breakfast menu here .
What are the payment methods accepted at Sofitel Dubai The Palm ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• Visa

• MasterCard

• American Express

• Union Pay

• Alipay

• Bank transfer
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.
Does Sofitel Dubai The Palm have family rooms ?Our hotel is family friendly.
Family rooms for 3 people and more:

• Classic Room

• Luxury Room

• Junior Suite

• Prestige Suite

• Beach Suite

• Opera Suite

• The Palm Suite

• Family 1 Bedroom Apartments

• Family 2 Bedroom Apartments

• Family 3 Bedroom Apartments

• Beach Villa

• Lodge Villa
Does Sofitel Dubai The Palm have rooms with balcony ?All our suites and apartments have a balcony. Some standard rooms may have a balcony. You'll need to request this at the time of booking but remains subject to availability.What are the opening/closing dates at Sofitel Dubai The Palm ?The hotel is open all year round.

We have introduced elevated hygiene & prevention measures to ensure your safety.
What is the price of an airport transfer to/from Sofitel Dubai The Palm ?Pick up or drop off from Dubai International Airport is available for AED 330 (90$) per way.What are the taxi fares from Sofitel Dubai The Palm to the main points of interests ?Here are some approximate taxi fares and time ranges from/to the hotel.


• Nakheel Mall 40 AED, 15mn.

• Dubai Intl. Airport (DXB) 170 AED, 35mn.

• Mall of the Emirates 75 AED, 25mn.

• The Dubai Mall/Burj Khalifa 115 AED, 26mn.

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