Sofitel Dubai The Palm - Luxury hotel - Frequently Asked Questions

Frequently Asked Questions


Here are the answers to the most frequently asked questions about Sofitel Dubai The Palm.

Is there a spa at Sofitel Dubai The Palm ?Our spa is open for guests & visitors from 11am – 8pm on weekdays and 9am – 9pm on weekends. To view the spa menu and make a reservation, please click here
We also offer yoga classes every Saturday. For more details click here
Is there a swimming pool at Sofitel Dubai The Palm ?We have a heated swimming pool open every day all year round.
The swimming pool's opening hours are 08:00 to 20:00.
Kids are allowed only under adult supervision..
Access is free for our guests.
The price for visitors is 150 AED.
For more info, click HERE
How many rooms are there at Sofitel Dubai The Palm ?The hotel has 546 rooms.

• 40 Classic Room : max 3 pax, (40-44 M²)
• 197 Luxury Room : max 3 pax, (40-44 M²)
• 50 Junior Suite : max 4 pax, (55-60 M²)
• 22 Prestige Suite : max 4 pax, (80-85 M²)
• 42 Beach Suite : max 4 pax, (80-85 M²)
• 8 Opera Suite : max 5 pax, (120-125 M²), 2 rooms
• 1 The Palm Suite : max 9 pax, (450 M²), 4 rooms
• 97 Family 1 Bedroom Apartments
• 82 Family 2 Bedroom Apartments : max 5 pax, (130-135 M²), 2 rooms
• 3 Family 3 Bedroom Apartments : max 8 pax, (260-265 M²), 3 rooms
• 1 Beach Villa : max 7 pax, (345 M²), 3 rooms
• 3 Lodge Villa : max 9 pax, (650-750 M²), 4 rooms
Is there a restaurant in the Sofitel Dubai The Palm ?We have 12 restaurants, bars & lounges around the resort. To see the details and make a reservation, click here What is the closest beach to Sofitel Dubai The Palm ?Our hotel is located on the seaside.
The beach is owned by the hotel and is secured by lifeguards.
Access is free for hotel guests. Visitors can enjoy pool & beach access for an additional fee. Click here to see our prices and to book a day pas.s.
Which language does the staff speaks at Sofitel Dubai The Palm ?The staff speaks English, Arabic, Dutch, Filipino, French, German, Hindi, Indonesian, Italian, Russian, Spanish and Thai.What are the hygiene and cleaning measures at Sofitel Dubai The Palm ?We are committed to implementing the most enhanced hygiene and safety standards throughout our rooms, restaurants, pools, beach and all other facilities we offer across the resort.
We provide COVID-19 tests in the hotel for AED 245 per person. Results are delivered within 48 hours.

For more info, click HERE.
What are the activities at or close to Sofitel Dubai The Palm ?Our hotel does not provide any tourist passWhat is the breakfast menu at Sofitel Dubai The Palm ?We have several breakfast menu options: Continental, Arabic, and English.
We also have an à la carte Breakfast and Suhoor Menu from 01:00 to 05:00 for AED 99(27$)

For more details about our menu, click here
Why is it better to book direct at Sofitel Dubai The Palm ?These are the advantages of booking direct with us:
• Best Available Rates Guaranteed
• Become a member for free and save an extra 10%
Does Sofitel Dubai The Palm have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.Does Sofitel Dubai The Palm have family rooms ?Our hotel is family friendly.
Family rooms for 3 people and more:
• Classic Room
• Luxury Room
• Junior Suite
• Prestige Suite
• Beach Suite
• Opera Suite
• The Palm Suite
• Family 1 Bedroom Apartments
• Family 2 Bedroom Apartments
• Family 3 Bedroom Apartments
• Beach Villa
• Lodge Villa
At what time is the check in at Sofitel Dubai The Palm ?Our standard check-in time is from 3pm. The reception is open 24 hours.
If you require an early check-in additional charges will apply. Please email our Guest Relations team at H6541-GR1@sofitel.com for assistance.
What time is breakfast at Sofitel Dubai The Palm ?Breakfast is served daily from 06:30 to 10:45.
The breakfast is served in Manava Restaurant.

We can also serve breakfast in room upon request.
Have a look at our breakfast menu here.
How can we get to the Sofitel Dubai The Palm from the closest airport or train station ?The resort is located on the East Crescent of Palm Jumeirah, a 30-minute drive from Dubai International Airport through Sheikh Zayed Road. While driving, take Exit 34 for The Palm Jumeirah. If you're using the metro, take the red line and disembark at Al Khail Metro station. From there take a taxi to the resort.What is the cancellation policy for Sofitel Dubai The Palm ?Flexible reservations are fully refundable with a minimum of 72 hours notice prior to check-in date. Other kinds of reservations are not refundable.What it the amount of the city tax at Sofitel Dubai The Palm ?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.
Where exactly is situated the Sofitel Dubai The Palm ?Here is the address of the hotel
The Palm Jumeirah East - Crescent Rd - The Palm Jumeirah - Dubai - United Arab Emirates.
Click on DETAILS to see it on the map
Does Sofitel Dubai The Palm have rooms with balcony ?All our suites and apartments have a balcony. Some standard rooms may have a balcony. You'll need to request this at the time of booking but remains subject to availability.What are the opening/closing dates at Sofitel Dubai The Palm ?The hotel is open all year round.

We have introduced elevated hygiene & prevention measures to ensure your safety.
At what time is the check out at Sofitel Dubai The Palm ?Check-out is until 12:00.
Late check-out is subject to availability, I can suggest you check with the front desk on your check-out day for assistance.
Is there a parking at Sofitel Dubai The Palm ?Our hotel has a free and secure parking lot.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Are pets (dogs and cats...) allowed at Sofitel Dubai The Palm ?We are sorry, pets are not allowed at the hotel.Are there any gym-facilities at Sofitel Dubai The Palm ?Our gym is open daily from 07:00 to 21:00.

The gym is equipped with Treadmill, Exercise bike, Cable Pulley Machines and Free weights.

Access is free for our guests. The gym is open to the public.

Prices are 499 AED per month and 5400 AED per year.
May we leave our luggage before check in, at Sofitel Dubai The Palm ?Secure luggage storage is available for all our hotel guests for free before check-in and after check-out.What are the bathrooms equipment at Sofitel Dubai The Palm ?All of our bathrooms are equipped with: hair dryer, towels, bathrobe, bedroom slippers, soap, shower gel, shampoo, hair conditioner, cotton swabs, toothbrush, toothpaste, shower cap, bidet, beach towels and swimming pool towels
Upon request, we can also provide: razor and hairbrush
Does the Sofitel Dubai The Palm have 24/7 reception?The front desk is open 24/7Is the Sofitel Dubai The Palm fully accessible for wheelchairs ?Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.
Is there a free wifi at Sofitel Dubai The Palm ?We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.
What is the price of breakfast at Sofitel Dubai The Palm ?Breakfast is open to guests and visitors:

• Price per adult: 155 AED

You can add breakfast to your stay at any time, just notify the front desk.

If you are not a guest at the hotel you’re welcome to join us too. Just let the staff know upon arrival and enjoy!Have a look at our breakfast menu here.
What are the payment methods accepted at Sofitel Dubai The Palm ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:
• Visa
• MasterCard
• Amex
• Union Pay
• Alipay
• Bank transfer
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.
What is the size of the beds at Sofitel Dubai The Palm ?All of our rooms have a king-size bed (200cm x 200cm).
Twin beds (180cm x 200cm) are also available in some categories.
Sofa beds in suites and 1 Bedroom Apartments are 147cm x 190cm
Rollaway beds are 90cm x 180cm
What is the price of an airport transfer to/from Sofitel Dubai The Palm ?Pick up or drop off from Dubai International Airport is available for AED 330 per way.What are the taxi fares from Sofitel Dubai The Palm to the main points of interests ?Here are some approximate taxi fares and time ranges from/to the hotel.

• Nakheel Mall 40 AED, 15mn.
• Dubai Intl. Airport (DXB) 170 AED, 35mn.
• Mall of the Emirates 75 AED, 25mn.
• The Dubai Mall/Burj Khalifa 115 AED, 26mn.

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