Sofitel Dubai The Palm - Luxury hotel - Hygiene & Safety Measures

Hygiene & Safety Measures

We are committed to implementing the most enhanced hygiene and safety standards throughout our rooms, restaurants, pools, beach and all other facilities we offer across the resort.



• We have successfully completed COVID-19 vaccination of our employees to ensure their utmost health and safety
• We have specially trained ‘ALL Safe Officers’ who are responsible for overseeing all cleaning-related hotel operations, preventative measures and to handle related guest enquiries
• We provide contactless check-in and express checkout
• Face masks are provided to all employees and guests when entering the hotel. Masks are to be worn at all times within the resort except when inside the swimming pools or sea
• Hand sanitizers are placed strategically in public areas around the hotel
• Smart payment methods are available at the hotel reception and restaurants to minimize contact through cash
• Amenities in rooms such as stationery, iron, hair dryer are provided only upon request
• Nightly turndown service is provided only upon request
• Disposable utensils in the room, used or unused, such as takeaway cups are replaced after checkout
• Physical distance signage have been placed strategically around public areas to remind everyone to adhere to social distancing guidelines
• Tables in all restaurants are being arranged at a safe distance between guests.
• Sunbeds around the pools and beach are thoroughly cleaned and sanitized after every use.
• Public areas which are touched frequently such as door handles and elevators are sanitized regularly throughout the day
Sofitel FITNESS temporarily closes for one hour daily for fogging and sanitization.
• In the event that any employee or guest displays the symptoms of a viral infection, our ALL Safe Officers are well-trained to handle this effectively and efficiently
• Access to Amura Kids Club  is limited to children below 12 years of age. Body temperature check is performed before entering the kids club. Any children with a high temperature or showing symptoms of illness will not be permitted to enter
• Based on the capacity of the kids club, advance booking is required and children can stay inside the kids club for a maximum of 3 hours. After 3 hours, parents are required to come and pick up their child(ren)
• Only parents/guardians with children under 4 years are permitted to stay inside the kids club.
• Toys and play areas inside the kids club are thoroughly sanitized after use to ensure your children’s safety
• Children are required to wear socks at all times while inside the kids club
• We are committed to providing safe food for consumption by continuously adhering to the high standards of food safety regulations. To know more click here.

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Sofitel Dubai The Palm
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