Sofitel Dubai The Palm - Luxury hotel - Hygiene & Safety Measures

Hygiene & Safety Measures

We are committed to implementing the most enhanced hygiene and safety standards throughout our rooms, restaurants, pools, beach and all other facilities we offer across the resort.



• We have successfully completed COVID-19 vaccination of our employees to ensure their utmost health and safety
• We have specially trained ‘ALL Safe Officers’ who are responsible for overseeing all cleaning-related hotel operations, preventative measures and to handle related guest enquiries
• We provide contactless check-in and express checkout
• Hand sanitizers are placed strategically in public areas around the hotel
• Smart payment methods are available at the hotel reception and restaurants to minimize contact through cash
• Nightly turndown service is provided only upon request
• Disposable utensils in the room, used or unused, such as takeaway cups are replaced after checkout
• Sunbeds around the pools and beach are thoroughly cleaned and sanitized after every use.
• Public areas which are touched frequently such as door handles and elevators are sanitized regularly throughout the day
• In the event that any employee or guest displays the symptoms of a viral infection, our ALL Safe Officers are well-trained to handle this effectively and efficiently
• Access to Amura Kids Club  is limited to children below 12 years of age. Any children with a high temperature or showing symptoms of illness will not be permitted to enter
• Based on the capacity of the kids club, advance booking is required and children can stay inside the kids club for a maximum of 3 hours. After 3 hours, parents are required to come and pick up their child(ren)
• Only parents/guardians with children under 4 years are permitted to stay inside the kids club.
• Toys and play areas inside the kids club are thoroughly sanitized after use to ensure your children’s safety
• Children are required to wear socks at all times while inside the kids club
• We are committed to providing safe food for consumption by continuously adhering to the high standards of food safety regulations. To know more click here.

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Sofitel Dubai The Palm
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