Sofitel Dubai The Palm - מלון יוקרתי - Frequently Asked Questions

Frequently Asked Questions


What are Sofitel Dubai The Palm hotel rate plans?We have several options for upgrade:
From Room only to Bed & Breakfast is AED 90 (USD 25)
From Bed & Breakfast to Halfboard is AED 150 (USD 42)
From Halfboard to Fullboard is AED 150 (USD 42)

These charges are per person per day.
For an all-inclusive package click here
Is there a spa at Sofitel Dubai The Palm hotel ?Our spa is open for guests & visitors from 10am - 9pm daily. To view the spa menu and make a reservation, please click hereWhat time is the check in at Sofitel Dubai The Palm hotel ?Our standard check-in time anytime is from 15H. The reception is open 24 hours.
If you require an early check-in additional charges will apply.
Does Sofitel Dubai The Palm hotel do day passes ?During the day we can offer Pool & Beach Access to non-residents from 8h to 19h.

See prices & conditions here

The price includes access to the facilities & towel service. Food & Beverages are not included.
Is there a swimming pool at Sofitel Dubai The Palm hotel ?Have a look at our swimming pools list below:
Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:28 M, W:28 M and D:2.2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
More info here
Amura kids pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:19 M, W:18 M and D:1 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Waterfall Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:15 M, W:15 M and D:1.9 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Slide pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:12 M, W:11 M and D:2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 15 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Activity pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:10 M, W:9 M and D:1 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
Do you accept kids at Sofitel Dubai The Palm hotel ?Children up to the age of 12 years can share the parent's room without charges. Click here to know more about Amura Kids Club.
Select one of the buttons below for more information.
Is there a restaurant in Sofitel Dubai The Palm hotel ?Definitely, Sofitel Dubai The Palm has 8 restaurants:


• Restaurant Manava:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 06:30 to 11:00.
 • Price range: $$Restaurant Manava website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 350 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Porterhouse :
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$$

Restaurant Porterhouse menu
Restaurant Porterhouse website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Moana:
 • Seafood, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Dinner: from 18:30 to 23:00.
 • Price range: $$$

Restaurant Moana menu
Restaurant Moana website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant The World Eatery:
 • International, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:30 to 15:00.
 • Price range: $$

Restaurant The World Eatery menu
Restaurant The World Eatery website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Maui:
 • Fusion, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 11:00 to 18:00.
 • Dinner: from 18:00 to 21:00.
 • Price range: $$

Restaurant Maui menu
Restaurant: Maui special offers:
Restaurant Maui website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant Hong Loong:
 • Asian, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$

Restaurant Hong Loong menu
Restaurant Hong Loong website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Laguna Beach Lounge:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • Price range: $$$Restaurant Laguna Beach Lounge website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Laguna Beach Taverna:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • Price range: $$$Restaurant Laguna Beach Taverna website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
• Dress code:
• Beach Casual
 • For Him/For Her: Swim trunks, bathing suit/swimsuit and flip-flops accepted.
Does Sofitel Dubai The Palm hotel have special offers, gift boxes or vouchers?To have a look at our special offers, click here

If you would like to buy a gift or voucher, click here
Does Sofitel Dubai The Palm hotel have rooms with a view?Our rooms can offer a Sea View or Palm Jumeirah View.

The view available from each room is mentioned in the name of the room at the time of booking online so that you can enjoy your preferred view.

If your preferences change, please let us know at check-in and we will do our best to accommodate.
How can I provide feedback about my stay at the hotel Sofitel Dubai The Palm?To submit your feedback, please send an email to: marketing.palmdubai@sofitel.com and H6541-QM1@sofitel.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number
How to apply for a job or internship at Sofitel Dubai The Palm hotel ?For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: H6541-HR11@sofitel.com
Phone: +971 4 455 6677
Does Sofitel Dubai The Palm hotel provide shuttle services to and from airports ?We do not offer shuttle services.How many rooms are there at Sofitel Dubai The Palm hotel ?We have 546 rooms.

• 40 Classic Room from 40 to 44 m² with a capacity of up to 3 guest(s).
• 197 Luxury Room from 40 to 44 m² with a capacity of up to 3 guest(s).
• 50 Junior Suite from 55 to 60 m² with a capacity of up to 4 guest(s).
• 22 Prestige Suite from 80 to 85 m² with a capacity of up to 4 guest(s).
• 42 Beach Suite from 80 to 85 m² with a capacity of up to 4 guest(s).
• 8 Opera Suite from 120 to 125 m² with a capacity of up to 5 guest(s).
• 97 Family 1 Bedroom Apartments of 75 m² with a capacity of up to 4 guest(s).
• 82 Family 2 Bedroom Apartments from 130 to 135 m² with a capacity of up to 6 guest(s).
• 3 Family 3 Bedroom Apartments from 260 to 265 m² with a capacity of up to 8 guest(s).
• Main amenities: mini bar, TV, air conditionner.
Is there a bar at Sofitel Dubai The Palm hotel ?We have 5 bars and lounges in the resort. To find out more details, hereCan I upgrade my meal plan at the hotel Sofitel Dubai The Palm?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address
What is the closest beach to Sofitel Dubai The Palm hotel ?We are located at the seaside.
We have our own private beach and is secured by lifeguards.
Access is free for hotel guests. Visitors can enjoy pool & beach access for an additional fee. Click here to see our prices and to book a day pass. .
What is the size of the beds at Sofitel Dubai The Palm hotel ?Classic Room rooms have 1 king size bed(200x200cm)
Luxury Room rooms have 1 king size bed(200x200cm)
Junior Suite rooms have 1 king size bed(200x200cm) 1 sofa bed(147x190cm) and
Prestige Suite rooms have 1 king size bed(200x200cm) 1 sofa bed(147x190cm) and
Beach Suite rooms have 1 king size bed(200x200cm) 1 sofa bed(147x190cm) and
Opera Suite rooms have 2 king size beds(200x200cm)
Family 1 Bedroom Apartments rooms have 1 king size bed(200x200cm) 1 sofa bed(147x190cm) and
Family 2 Bedroom Apartments rooms have 1 king size bed(200x200cm) 2 single beds(180x200cm) and
Family 3 Bedroom Apartments rooms have 2 king size beds(200x200cm) 2 single beds(180x200cm) and

Mattresses:
  • Mattress type: Foam, Memory foam.
  • Mattress brand: MyBed.

Pillows:
  • Pillow type: Feather & down, Down.
  • Pillow brand: MyBed.
  • hypoallergenic

Purchase:
  • Bedding items are available for sale.
  • For enquiries:
  • Online shop: Click here
  • Or contact the reception
Can Sofitel Dubai The Palm hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?We are honored to celebrate any and every occasion!

For special requests, Please reach out to H6541-CR1@sofitel.com to inquire with us regarding special amenities and pricing. Please note, that special requests may require a lead time of up to 72 hours.
What are the payment methods accepted at Sofitel Dubai The Palm hotel ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Union Pay
• Alipay
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 1000 AED per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.
What is Sofitel Dubai The Palm hotel star rating ?Our hotel is part of Sofitel by Accor.
- Star rating: 5 stars.
- Service category: Luxury.
More info here
What is the cancellation policy for Sofitel Dubai The Palm hotel ?Flexible reservations are fully refundable with a minimum of 72 hours notice prior to check-in date. Other kinds of reservations are not refundable.Does Sofitel Dubai The Palm hotel have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here
Are there any discount codes at Sofitel Dubai The Palm hotel ?We do not have any promo code available.Why is it better to book directly at Sofitel Dubai The Palm hotel ?By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Sofitel Dubai The Palm hotel ?We are open all year round.
No renovations have taken place or are planned in the near future.
What is your tipping policy at Sofitel Dubai The Palm hotel?Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 15%
• Tips are in cash only.
Does Sofitel Dubai The Palm hotel work with travel agents ?We are happy to work with travel agents.
The hotel is also listed on
• Amadeus SB DXBSDP
• Sabre SB 177154
• Galileo SB 10662
• Worldspan SB SDDXB

Travel agents booking a personal visit benefit from 30% discount. Please use this STAR code: SC396089195 and STAR Access Code: ST524FR871. Book online here
What is the amount of the city tax at Sofitel Dubai The Palm hotel ?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.
What is the minimum night stay at the Sofitel Dubai The Palm hotel?There is no minimum stay at our propertyHow long can I stay at the Sofitel Dubai The Palm hotel ?We have fully furnished one, two and three bedroom hotel apartments available for rental. To know more, hereCan I arrange an early check-in for my reservation at Sofitel Dubai The Palm hotel?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Reservation or accommodation number
 • Check-in date
 • Check-in time
 • Email address
 • Phone number
What time is the check out at Sofitel Dubai The Palm hotel ?Our standard check-out time is 12H.
Late check-out is subject to availability. Please check with the front desk on the day of your check-out for assistance.
Is it possible to request a late check-out at the Sofitel Dubai The Palm hotel?To request a late checkout, please send an email to: callcentre.palmdubai@sofitel.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
May we leave our luggage before check in, at Sofitel Dubai The Palm hotel ?Secure luggage storage is available for all our guests for free before check-in and after check-out.Is the reception at hotel Sofitel Dubai The Palm open 24/7?The front desk is open 24/7What time is breakfast served at hotel Sofitel Dubai The Palm?Breakfast is served daily from 06:30 to 10:45.
The breakfast is served in Manava Restaurant.

We can also serve breakfast in room upon request.
Have a look at our breakfast menu here.
What is the price of breakfast at Sofitel Dubai The Palm hotel ?Breakfast is open to guests and visitors:
• Price per adult: 155 AED
• Price for kids (under 12) : 78 AED
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .
What is the breakfast menu at Sofitel Dubai The Palm hotel ?We have several breakfast menu options: Continental, Arabic, and English.

For more details about our menu, click here
Is breakfast refundable at the Sofitel Dubai The Palm hotel ?Breakfast is not refundableDoes Sofitel Dubai The Palm hotel cater for special dietary requirements for breakfast?We are able to accommodate the following dietary requirements for breakfast
Available at all times: Halal, vegan & vegetarian.
Dairy-free & gluten-free.
Available upon request (let us know at check-in): Kosher, low carb & organic.
Almond-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.
Not available on our menu: Hypoallergenic.
Lactose free-milk & plant based milk.

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